Privacy Policy of Landsby

Effective date: October 14, 2026

1. Introduction and company information

This Privacy Policy explains how Landsby collects, uses, discloses, stores, and protects personal information in connection with its travel-related services, website, and communications (collectively, the “Services”).

Landsby operates as the organization responsible for the personal information it collects and processes.

Company name: Landsby
Address: 1000 Innovation Drive, Suite 500, Ottawa, ON K2K 3E7, Canada
Email: [email protected]
Phone: +1 888-852-0882
Website: gylatbom.site

This Privacy Policy is intended to be consistent with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, substantially similar provincial privacy legislation. Where required by law, Landsby will also comply with applicable rules relating to marketing communications, consent, retention, access, and disclosures.

2. Data collection and processing

Landsby may collect personal information directly from you, automatically through your use of the Services, and from third parties where permitted by law. The types of personal information collected may include:

• Identity and contact information, such as name, email address, phone number, billing address, and mailing address;
• Account and profile information, if you create an account or communicate preferences;
• Booking and travel-related information, such as travel dates, destination preferences, itinerary details, companion information, special requests, and transaction history;
• Payment and billing information, including limited payment details processed through secure third-party payment processors;
• Communication records, including inquiries, customer support requests, survey responses, and correspondence;
• Technical and usage information, such as IP address, browser type, device identifiers, pages visited, time spent, and referring URLs;
• Location information, where enabled by your device or provided by you for travel planning or service fulfillment;
• Marketing preferences and communication consents;
• Any other information you choose to provide to us in the course of using our Services.

Landsby may process personal information by collection, recording, organization, storage, adaptation, retrieval, use, disclosure, combination, restriction, deletion, and destruction, as necessary to operate the Services and comply with legal obligations.

Where required by law, Landsby will seek meaningful consent before collecting, using, or disclosing personal information, unless another lawful basis applies.

3. Purpose of data processing

Landsby processes personal information for the following purposes:

• To provide, maintain, and improve the Services;
• To process bookings, reservations, purchases, and related customer service requests;
• To communicate with you about your inquiries, transactions, travel arrangements, updates, and administrative matters;
• To personalize travel recommendations, offers, and content;
• To manage accounts, authentication, and user preferences;
• To process payments, refunds, and fraud prevention activities;
• To comply with legal and regulatory requirements, including tax, accounting, and recordkeeping obligations;
• To detect, investigate, and prevent fraud, misuse, unauthorized access, security incidents, and other harmful activity;
• To conduct analytics, testing, research, and service optimization;
• To send marketing communications where permitted by law and subject to your consent or opt-out rights;
• To enforce our terms, protect our rights and property, and resolve disputes;
• To fulfill any other purpose to which you consent or that is otherwise permitted or required by law.

4. Legal basis for processing

Under Canadian privacy law, Landsby generally relies on consent, contractual necessity, legal obligations, and legitimate business purposes permitted by law, depending on the circumstances and the type of information involved.

• Consent: Where required, Landsby will collect, use, or disclose personal information based on your express or implied consent.
• Contractual necessity: We process information necessary to provide the Services, complete bookings, and perform our obligations to you.
• Legal and regulatory compliance: We may process information to comply with applicable laws, lawful requests, subpoenas, tax rules, and similar obligations.
• Legitimate purposes: In appropriate cases, and subject to applicable Canadian law, Landsby may process personal information for reasonable purposes such as fraud prevention, security, analytics, service improvement, and business operations, provided such processing is appropriate and not overridden by your rights and expectations.

Where information is used for a purpose not reasonably expected, or where required by law, Landsby will obtain additional consent or provide notice as appropriate.

5. Data sharing and third parties

Landsby may disclose personal information to third parties only as permitted by law and for the purposes described in this Privacy Policy. These third parties may include:

• Travel service providers, including airlines, hotels, transportation providers, tour operators, and destination partners, to fulfill bookings and related services;
• Payment processors, financial institutions, and fraud-prevention service providers;
• Technology and hosting providers, including cloud storage, analytics, website security, and customer relationship tools;
• Professional advisors, such as legal, accounting, and insurance providers;
• Government authorities, regulators, law enforcement, or other parties where required or permitted by law;
• Business transferees in connection with a merger, acquisition, reorganization, financing, sale of assets, or similar corporate transaction;
• Other third parties where you direct us to disclose information or otherwise consent to the disclosure.

Landsby requires third parties to safeguard personal information using contractual and other appropriate protections, although their own privacy practices may also apply when they act as independent controllers under applicable law.

6. Data transfer to third countries

Because Landsby may use service providers, travel partners, and technology infrastructure located outside Canada, personal information may be stored, accessed, or processed in countries outside your province or outside Canada, including the United States and other jurisdictions.

When personal information is transferred outside Canada, it may be subject to the laws of those jurisdictions and accessible to courts, law enforcement, and national security authorities in those countries. Landsby will use contractual, technical, and organizational measures intended to provide a level of protection appropriate to the sensitivity of the information and the applicable legal requirements.

Where required by law, Landsby will disclose that such transfers may occur and obtain any necessary consent.

7. Storage duration

Landsby retains personal information only as long as reasonably necessary for the purposes for which it was collected, to comply with legal, accounting, or reporting obligations, to resolve disputes, and to enforce agreements.

• Booking and transaction records are generally retained for a period required by applicable tax, accounting, and business recordkeeping laws;
• Customer service communications are retained for as long as needed to respond to inquiries and manage our relationship with you;
• Marketing preferences are retained until you withdraw consent or unsubscribe, subject to any legal retention obligations;
• Technical logs and analytics data are retained for a limited period necessary for security, diagnostics, and service improvement.

When personal information is no longer required, Landsby will securely delete, destroy, de-identify, or anonymize it in accordance with applicable law and internal retention practices.

8. User rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access: Request confirmation of whether Landsby holds personal information about you and obtain access to that information;
• Rectification: Request correction of inaccurate, incomplete, or outdated personal information;
• Erasure: Request deletion of personal information in circumstances permitted by law;
• Restriction: Request that Landsby limit certain processing activities in circumstances permitted by law;
• Data portability: Request a copy of certain personal information in a structured, commonly used format, where applicable under law;
• Objection: Object to certain processing activities, including direct marketing where applicable.

To exercise these rights, please contact Landsby using the details in the Contact Information section. Landsby may need to verify your identity before responding. In some cases, legal exceptions may apply, and Landsby may not be able to fulfill a request in full.

9. Withdrawal of consent

Where Landsby relies on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that if you withdraw consent for certain processing activities, Landsby may no longer be able to provide some or all Services, such as booking management, personalized travel support, or marketing communications. You may unsubscribe from marketing emails by following the instructions in those emails or by contacting us directly.

10. Right to complain

If you have concerns about how Landsby handles your personal information, you are encouraged to contact us first so we can address your concern promptly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or, where applicable, the privacy commissioner in your province of residence if you believe your privacy rights have been violated.

Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca/

11. Data security

Landsby uses administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, and destruction. These measures may include access controls, encryption where appropriate, secure data storage, staff training, and monitoring for suspicious activity.

While Landsby strives to protect personal information, no method of transmission or storage is completely secure. Therefore, Landsby cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and for notifying Landsby promptly of any suspected unauthorized access to your account or communications.

12. Contact information

If you have questions, requests, or complaints regarding this Privacy Policy or Landsby’s privacy practices, please contact:

Landsby
1000 Innovation Drive, Suite 500
Ottawa, ON K2K 3E7
Canada
Email: [email protected]
Phone: +1 888-852-0882

13. Changes to privacy policy

Landsby may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technology, or business operations. When we make material changes, we will take reasonable steps to notify you, which may include posting the updated policy on our website, updating the effective date, or providing notice by email or other appropriate means.

Your continued use of the Services after the effective date of an updated Privacy Policy indicates that you have read and understood the revised terms, subject to any additional consent requirements imposed by law.